Service and Warranty

SERVICE

SERVICE SUBSCRIPTION

Prevent unexpectedly high costs by taking out a service subscription for € 20 p/m (can be cancelled monthly after 1 year).

✓ Annual preventive maintenance (MOT)
✓ Service and repairs at home (travel costs + labour costs)
✓ Scoozy Connected Service
✓ Replacement transport if the repair cannot be done at home.

✗ Breakdown service
✗ Damages covered by the insurance.
✗ Scoozy Parts, unless this is covered by the warranty.

ANNUAL PREVENTIVE MAINTENANCE (MOT)

Stay safe and carefree by having Scoozy checked every year (or after 10,000 km) for € 125 + call-out costs (depending on the region).

✓ At home in about 45 minutes
✓ Inspection of moving parts
✓ Inspection of tires and wheels
✓ Electronics inspection
✓ Mechanical system inspection

✗ Scoozy Parts, unless this is covered by the warranty.

Region

Extra costs

Total

1. Delft, Zoetermeer, Dordrecht

€125.-

2. Utrecht, Amsterdam, Haarlem, Tilburg, Den Bosch, Roosendaal

€29

€150.-

3. Eindhoven, Nijmegen, Zwolle, Den Helder

€59

€180.-

4. Rest of the Netherlands

€79

€200.-

scoozy service areas

SCOOZY CONNECTED SERVICE

Your Scoozy is connected via a SIM card to a Scoozy server. Technical data is sent via this connection to check the operation of Scoozy. This way we prevent defects in advance. There is no live GPS tracking in Scoozy. The location where Scoozy was last disabled is known. The data is anonymous and can only be linked to a Scoozy ID. In the event of an objection, this function can also be switched off.

This data is now only used by Scoozy for service and quality purposes. In the future, this data will also be visible to you via an app or webpage.

ROADSIDE ASSISTANCE AND REPAIRS

We recommend that you take out roadside assistance for mobility scooters. We recommend the ANWB Wegenwacht® Scootmobiel Service for the security of assistance 24 hours a day, 7 days a week. If the problem cannot be solved immediately, you will be brought home with this service.

In the event of a malfunction or defect being reported to us on workdays before 3 p.m., we will endeavour to come by the following working day to remedy this.

INSURANCE

It is legally required to ensure Scoozy with liability insurance. The image that you receive for this, you place on the back of Scoozy in the designated space. We guarantee that Scoozy meets the requirements for this insurance. You can also choose to fully insure Scoozy against theft and/or damage by taking out an Allrisk (liability + casco) insurance.

TESTS

Scoozy meets the following standards:

  • EN12184: 2014 Electrically driven wheelchairs and scooters, class C, with the exception of ISO7176-9 8.2 Cold operating conditions.
  • ISO7176-8 Requirements for impact, static and fatigue strength.
  • ISO7176-14 Requirements and test methods for controller systems for electrically driven wheelchairs.
  • ISO7176-21: 2009 Requirements and test methods for electromagnetic compatibility of electrically driven wheelchairs and motorized scooters. *
  • EN 1021-2 Requirements for resistance to ignition.
  • ISO7176-4: 2008 The range of Scoozy is set at 40-100km depending on the battery package (small, large or double). **

As tested by TÜV Rheinland in March 2019.

* Scoozy is EMC (Electro Magnetic Compatibility) approved. Tests have shown that Scoozy is not sensitive or harmful to mobile communication equipment and electronically controlled equipment. Nevertheless, be careful when using Scoozy and mobile or other electronic devices at the same time (think of shop gates, electric access doors, etc.).

** The range may be less during a trip due to:

  • The loaded weight (user + baggage), higher weight reduces the range;
  • The average speed, long driving at high speed reduces the range;
  • The type of subsoil, mud and rough terrain reduce the range;
  • The degree of height difference such as sidewalks or hills, riding more hills or climbing sidewalks reduces the range.

WARRANTY

Scoozy products are carefully assembled and carefully checked before they leave the factory. If it appears that Scoozy or a part of it does not meet expectations, please contact us or the party where you purchased our product.

WARRANTY ON PRODUCTION ERRORS

Scoozy respects the laws and regulations for consumer protection that apply in the country of purchase. In the Netherlands, this means that you are entitled to the statutory 2-year guarantee on production errors.

WARRANTY BATTERY

We guarantee that the battery has at least 70% of its original capacity after 20,000 km / 500 charging cycles.

NO WARRANTY

The warranty does not cover defects caused by non-observance of usage and maintenance instructions, other than normal use, wear and tear, carelessness, overloading, accident by third parties, applied non-original parts and defects whose cause lies outside the product. With this warranty, any other warranty expires; stipulated by law, or communicated orally, except for what is guaranteed in writing by Scoozy.

Warranty applies exclusively within the EU.